Privacy Policy

1. Who We Are

TravelDsk is operated by TravelDsk ("we", "us", "our"). We are committed to protecting your personal information. Contact us at info@traveldsk.com with any privacy questions.

2. Information We Collect

We collect information you provide directly and information generated through your use of the platform:

• Account information: name, email address, business name, and password
• Profile information: agency name, business type, and preferences
• Business data: client records, booking details, invoices, and proposals you create
• Payment information: processed securely by Stripe — we never store card numbers
• Usage data: pages visited, features used, and actions taken within the platform
• Device and browser information for security and performance purposes

3. How We Use Your Information

• To provide, operate, and improve the TravelDsk platform
• To process payments and manage your subscription
• To send transactional emails (welcome, invoices, reminders)
• To respond to your support requests
• To detect and prevent fraud or security incidents
• To analyse usage patterns and improve platform features

4. AI Processing

TravelDsk uses Anthropic Claude AI to generate proposals, itineraries, and business documents. Content you submit as prompts may be processed by Anthropic in accordance with their privacy policy. We do not use your data to train AI models without your explicit consent.

5. Data Sharing

We do not sell your personal data. We share data only with trusted service providers who help us operate the platform:

• Supabase — database and authentication
• Stripe — payment processing
• Resend — transactional email delivery
• Anthropic — AI content generation
• Vercel — platform hosting and infrastructure

Each provider processes data only as necessary to deliver their service and is bound by appropriate data protection agreements.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete your personal data within 90 days, except where we are required by law to retain it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format

To exercise any of these rights, contact us at info@traveldsk.com.

8. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect platform functionality.

9. Security

We implement industry-standard security measures including encrypted data storage, secure HTTPS connections, and access controls. No system is completely secure, and we encourage you to use a strong, unique password for your account.

10. Children's Privacy

TravelDsk is not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice within the platform. The effective date at the top of this page reflects the latest revision.

12. Contact

For privacy questions or to exercise your rights, contact us at info@traveldsk.com.